Current Job Openings

Stanford Blood Center is seeking a Training Specialist to work in the Donor Services department. Under the supervision of the Training Supervisor, we are seeking a Training Specialist who is responsible for training newly hired nurses and medical assistants to assess donor suitability and collect blood/blood components, retrain and conduct competency assessments, and maintain training files.

Core Duties include:

• Train new and existing staff in the Donor Services Department, primarily new hires, in positions involving voluntary and patient donor blood collections. Report progress and all disciplinary and performance issues to the appropriate Supervisors on a regularly scheduled basis. Assess trainee performance, coach and take corrective action, provide input for trainee evaluations for review by Supervisor weekly and at the end of the training period. Train staff in apheresis procedures and perform follow-up observations as needed.
• Perform annual competencies for whole blood and apheresis staff. Perform audits, including post-implementation audits, as assigned. Follow up with staff regarding errors and provide necessary coaching and retraining. Provide staff with fair, timely and ongoing feedback and information regarding performance.
• Maintain training files to be up-to-date, accurate, complete and filed in a timely manner. Generate Training department reports and maintain up-to-date staff training completion status reports. Assist as needed with ensuring staff are up to date in completing organizational or departmental training and readings. Perform other administrative duties as assigned.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 53050.

 

The Donor Recruitment Department is seeking a part-time Administrative Associate to provide complex operational support to a results-driven team in the effort of recruiting community blood donors to mobile blood drive and fixed site operations. Provides scheduling and coordination support for up to 1,000 blood drives per year. Working under minimal supervision, the ideal candidate will possess excellent organizational skills and attention to detail. Ability to successfully interact with a diverse population and with a high level of customer service is required. Advanced software and email experience required. Schedule is 20 hours per week, including days with occasional weekends.

Core Duties include:

• Oversee and perform duties associated with scheduling blood drives, including blood drive calendar management, identifying and scheduling viable blood drives for both mobile and center operations. Secure and maintain documentation required for hosting blood drives. Manage inventory of donor promotional items.
• Identify and resolve complex operational issues related to the scheduling of mobile drives, including staffing constraints, vehicle availability, mobile calendar conflicts, and projection accuracy concerns.
• Responsible for the production and distribution of blood drive publicity materials, including creating, printing, and tracking of materials. Assist with administering logistics for large blood drives including working as liaison with Marketing and Communications Department on creation of materials.
• Responsible for leading the administrative functions of the department, including managing department purchases and receipts, compose and draft correspondence to donors and Blood Drive Coordinators, maintaining office supplies and equipment, and scheduling of conference rooms. Serve as a resource on procedures and general inquiries, including donor comments and surveys. Coordinates office moves.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 53049.

 

Stanford Blood Center is seeking a Lead Clinical Laboratory Scientist to perform complex clinical testing, including both machine and manual assays of bodily fluids independently for patient care purposes. This role functions as an expert technical resource, performing the most complex assays and providing training and mentoring to other Clinical Laboratory Scientist staff. Clinical test results are used directly to monitor the safety of the blood supply, with errors potentially leading to adverse events. This will be an evening shift assignment.

Core Duties include:

• Perform complex specialized manual and automated testing on various types of clinical samples.
• Analyze and evaluate results, then generate and evaluate clinical reports.
• Perform final review of sample processing, test preparation, testing results and reports generated by staff. Sign out reports to next level review or to physicians.
• Serve as expert, technical resource and/or point person for one or more specialized areas or instruments in the department. Train and mentor other Clinical Laboratory Scientists.
• Evaluate, validate and optimize new assays; may evaluate new technologies and make recommendations on new acquisitions and/or upgrades of instrumentation and software.
• Review quality assurance and quality control data and take corrective action for assigned area, as needed. Maintain documentation and assure that regulatory requirements are met.
• Assist with scheduling and workflow coordination.
• Write, review and edit protocols and procedures; maintain procedure manuals.
• Oversee completion of equipment maintenance, instrumentation calibration, quality control and documentation, and ensure adequate supply of supplies and equipment.

* – Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 52545.

Stanford Blood Center is seeking a Operations Director. Under the general direction of the SBC Executive Director and technical direction of the Medical Director, the Operations Director is responsible for the administrative and technical management of Blood Center operational departments.

Core Duties include:
• Lead annual operations planning to establish goals and metrics for blood collection, testing, manufacturing and distribution. Oversee timely collection of statistical data for blood operations. Analyze data and respond accordingly.
• Manage department heads and supervisors to develop, evaluate and adjust organizational structures and systems to assure accomplishment of Blood Center mission(s) in the most effective and economical manner. Interview, hire and evaluate operational supervisory staff.
• Perform long-range policy, personnel and fiscal planning for blood operations. Participate in and analyze budget preparation for the Blood Center.

Qualifications include:
Bachelor’s Degree in Business Administration, Public Health or related field required. Minimum of five years blood bank or healthcare experience required.

For a complete job description and to apply, please visit https://www.stanfordhealthcarecareers.com and refer to job req # 52722.

We are seeking a Laboratory Technician. Under the direction of the Laboratory Supervisor, the Technician prepares and labels blood components; monitors component inventory to assure proper levels are maintained; receives orders for blood products and issues packs and ships blood components; processes deliveries of blood products into inventory and maintains accurate and detailed records of all work performed. They perform quality control on equipment and blood components, review quality control and maintain equipment as required. The Technician may be required to operate delivery vehicle for transport of blood products when necessary. They responds to blood storage alarms; clean and disinfect areas and equipment according to laboratory policy and maintain a clean and organized work area. They are responsible for answering telephones promptly, then routing calls or taking messages as appropriate. This position rotates beeper on-call for off hours emergency blood needs or equipment failure. This is not a research position.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 52454.

We are seeking a Collections Supervisor. Under the general supervision of the Collections Manager and the technical supervision of the Medical Director, the Collections Supervisor is responsible for supervision of a team of whole blood and apheresis staff, and direct management of mobile and fixed-site operations. They ensure operational processes and procedures are established within the Collections department and are executed by Collections staff as required. The Supervisor drives effectiveness of blood donor relations through proper staff allocation and training, with an equal emphasis on service, safety and compliance, and matching donors to the appropriate donation type and optimization. They are responsible for ensuring mobile locations/vehicles or fixed-site locations meet operational and regulatory requirements, and equipment and supplies are managed efficiently in accordance with regulatory and budgetary requirements. This position has a rotating work cycle, from 5:00 a.m. to 10:00 p.m., Sunday through Saturday, with potential for daily changes in schedule and location.

Core Duties include:

• Supervise and develop a team of licensed and unlicensed Collections staff, including hiring, coaching, performance management, and termination (following all applicable guidelines and in consult with Human Resources).
• Provide ongoing constructive and candid performance feedback directly to staff members. Perform meaningful and timely performance appraisals.
• Implement new processes and operational changes in fixed sites and mobile operations. Monitor and evaluate whole blood and apheresis operations at fixed-site or mobile locations to ensure compliance, smooth donor flow, excellent donor relations, safety and efficient staff utilization.
• Work with appropriate departments to ensure effective planning of efficient Collections staff allocations. Responsible for weekly review of staff schedules, ensuring daily, weekly, and pay period schedule requirements are met. Manage equitable time off and attendance per SBC policy.
• Ensure Collections staff proactively educate and triage donors to match them to appropriate donation types and optimization based on inventory need or management directives
• Assist Training department in delivery of training and conducting competencies.
• Assist Training department and QRA department in conducting audits.

 – Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 52387.

Stanford Blood Center is seeking a Mobile Driver/Donor Room Assistant. Under the supervision of the Mobile Operations and the day-to-day work direction of the mobile or center charge nurse, the Driver Mobile Assistant operates self-contained mobile blood collection unit, setting up at remote blood collection (mobile) sites and returning to Blood Center. The Assistant loads, transports, assembles, and dismantles mobile equipment, medical supply boxes and computers for mobiles located at businesses or other community or civic locations within surrounding communities.  They rearrange existing furniture at mobile sites when necessary.  They are responsible for keeping mobile units clean, operational, gassed and containing adequate supplies and equipment. At mobile locations, they act as Donor Room Assistant under direction of on-site supervisor/charge nurse, with duties including, but not limited to:  keeping confidential records pertaining to donor medical history card and unit numbering, labeling blood bags, heating seals donor unit tubing into segments, and escorting and assisting donors who have reactions. This is a full-time, benefited, 6-month fixed-term position. Work days will be vary based on operational need.

 

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job #52247.

Stanford Blood Center Histocompatibility (HLA) Lab is seeking a Clinical Laboratory Scientist (technologist) to perform highly complex human histocompatibility testing for organ transplantation, including molecular typing, HLA antibody identification, and crossmatch testing including both machine and manual assays. The role will test specimens, analyze, interpret, and report results. Clinical test results are used directly to inform patient care decisions, with errors potentially leading to adverse events. Experience in HLA is a plus, but we will train. After completion of training, regular work hours are Monday through Friday, 10:30 p.m. to 7:00 a.m.

Core Duties include:

• Perform specialized manual and automated testing on clinical/donor samples.
• Analyze data from high-complexity testing.
• Use complex Laboratory Information System to record test results and to facilitate interpretation, data mining and reporting.
• Generate documents and reports of testing results.
• Recognize and resolve inconsistent results; follow up with repeated or additional testing.
• Determine suitability of specimens based on established criteria for use.
• Review Standard operating procedures for potential process improvements.
• Perform complex preventive maintenance, calibration, and troubleshooting of instruments and equipment.

– Other duties may also be assigned.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job #51879

Stanford Blood Center Histocompatibility (HLA) Lab is seeking a Technologist to perform human histocompatibility testing for organ transplantation, including molecular typing, HLA antibody identification and crossmatch testing. The Technologist will test specimens, analyze, interpret, and report results. Experience in HLA is a plus, but we will train. Regular work hours are 2:30 p.m. to 11:00 p.m., Monday through Friday. After training, they will be assigned to rotating “on-call” duties, which may include occasional weekends and holidays. The Technologist must hold or qualify for current California Clinical Laboratory Scientist license (if you have completed a medical technologist training program and are boarded by ASCP, or you have passed the ABHI CHT or CHS board exam, you qualify for this state license).

Core Duties include:

• Performs high complexity, specialized HLA testing for organ transplantation. Determines suitability of specimens. Generates and analyzes data, documents and reports. Techniques used may include including determination of antibody specificity, crossmatch analysis, flow cytometry, DNA-based HLA typing, and others.
• Utilizes Laboratory Information System properly and effectively.
• Performs maintenance on and calibrates instruments and equipment; troubleshoots and takes corrective action when needed.
• Performs quality control testing as specified in procedures.

 – Other duties may also be assigned.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job #51878.

 

Stanford Blood Center Histocompatibility (HLA) Lab is seeking a Technologist to perform human histocompatibility testing for organ transplantation, including molecular typing, HLA antibody identification, and crossmatch testing. This role will test specimens, analyze, interpret, and report results. Experience in HLA is a plus, but we will train. Regular work hours are 8:30 a.m. to 5:00 p.m., Tuesday through Saturday. After training, the Technologist will be assigned to rotating “on-call” duties, which may include occasional weekends and holidays. Must hold or qualify for current California Clinical Laboratory Scientist license (if you have completed a medical technologist training program and are boarded by ASCP, or you have passed the ABHI CHT or CHS board exam, you qualify for this state license).

Core Duties include:

• Performs high complexity, specialized HLA testing for organ transplantation. Determines suitability of specimens. Generates and analyzes data, documents and reports. Techniques used may include including determination of antibody specificity, crossmatch analysis, flow cytometry, DNA-based HLA typing,  and others.
• Utilizes Laboratory Information System properly and effectively.
• Performs maintenance on and calibrates instruments and equipment; troubleshoots and takes corrective action when needed.
• Performs quality control testing as specified in procedures.

 – Other duties may also be assigned.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 51877.

Stanford Blood Center (SBC) is seeking a Facilities Associate to provide support to the SBC Facilities Manager and Facilities Maintenance Worker. The role will perform specialized, diverse work activities and coordinate solutions, solely supporting the operations, maintenance, repair and upkeep related to the physical environment and building systems for all SBC locations (including HVAC, electrical, plumbing, housekeeping, waste collection and tele-communications etc.). In addition, this position will support and assist with vehicle fleet management and maintenance, as well as the capital asset inventory process. They will serve as a safety liaison correcting identified safety issues, identify and track corrective actions, and maintain and participate in emergency preparedness, recovery and business continuity coordination.

Core Duties:

• Maintain complex facilities; initiate work requests, monitor work request completion; coordinate and monitor routine maintenance services completion. Work with vendors to obtain estimates and quotes for repair work. Perform troubleshooting, coordinate, inspect and approve the contract work of third-party vendors. Identify, recommend and implement building operations and process modifications to the facility for increased productivity and/or cost reduction, coordinate maintenance logistics. Coordinate utility shutdowns and building access as needed, communicate these out to appropriate people.
• Assist with vehicle fleet management – all vehicles including Bloodmobile Coaches, transport trucks and delivery vehicles. Ensure that all vehicles are taken in for routine PM Service.
• Support project coordination – perform the assigned tasks within Blood Center projects; assist with project coordinator/liaison; and oversee and execute projects (limited to small, local projects), including their organization, schedules, and implementation.
• Deliver and pick up maintenance supplies to and from all Blood Center locations.
• Serve as safety liaison to the Stanford Blood Center Safety Officer. Correct identified safety and/or non-compliance issues; identify and track corrective actions; maintain and participate in emergency preparedness, recovery and business continuity coordination. Ensure facilities compliance with FDA, CLIA and ASHI facilities related regulations.
• Assist in capital asset inventory process, including tagging, tracking, and disposal and reporting of all capital assets.
• Assist with communications services – provide updates, alerts, and notifications to building occupants. Will be required to serve as the first point of contact in the event of building emergencies resulting from construction activities.

 – Other duties may also be assigned

For full job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 51346.

Stanford Blood Center is seeking a Blood Center Nurse I to work under minimal supervision and following standard operating procedures to ensure exceptional donor relations and care. The Blood Center Nurse will: determine whole blood and apheresis donor suitability for blood donations and samples based on inventory need, including physical assessment, medical history, and mobile registration; perform all whole blood donor venipunctures and bi-product collections; treat and manage donor reactions; make decisions regarding donor eligibility and safety; perform fixed site and mobile operation opening, closing set up and breakdown; and serve as float and drive SBC vehicles to transport employees, volunteers, equipment, supplies and blood products. This role has a rotating work cycle, from 5 a.m. to 10 p.m., with daily changes in schedule and location, and infrequent consecutive days off. Required to work evenings, Saturdays and Sundays.

Core Duties include:

• Greet and assist donors with paperwork. Identify any specific requirements for particular type of donation and determine blood donor suitability. Provide information within defined limits and educate donors in use of blood products collected, to convert/triage donors to appropriate donation type and to optimize each donation based on inventory need. Educate donors regarding the importance of donation appointments and schedule donors for next appointment(s). Take necessary action to maintain timely donor flow.
• Prepare equipment and donor for blood draw; perform whole blood venipuncture; collect, label, and store donations. Operate whole blood donation equipment for blood donation.
• Maintain complete and accurate donor records and other documentation, including donor record review. Perform electronic data entry. Respond directly to staff and donor inquiries, make decisions regarding donor eligibility and safety, and consult charge nurse for assistance in addressing donor concerns when necessary.
• Assist charge nurse with treating and managing donor reactions which may include emergency medication or treatment. Assist charge nurse with break management. Assist charge nurse with preparing blood products for transport and releasing blood products to the shuttle driver or lab.
• Perform fixed site and mobile operation opening and closing, set up and breakdown. Clean and perform quality assurance checks on equipment; order, restock and maintain operation supplies.
• Drive SBC vehicles to transport staff, volunteers, equipment, blood products, and supplies.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job # 51814.

Stanford Blood Center is seeking a Blood Center Technician I to work under minimal supervision and follow standard operating procedures to ensure exceptional donor relations and care. They will determine whole blood and apheresis community and research donor suitability for blood donations and samples based on inventory need, including physical assessment, medical history and mobile registration. The role is responsible for performing whole blood community donor venipunctures and research bi-product collection, as well as treating donor reactions. They will perform fixed site and mobile operation opening, closing, set up and breakdown. The Technician will serve as float and drive SBC vehicles to transport employees, volunteers, equipment, supplies and blood products. This role has a rotating work cycle, 5 a.m. to 10 p.m., with daily changes in schedule and location, and infrequent consecutive days off. They are required to work evenings, Saturdays and Sundays. Comprehensive on-site training program prepares you for this role.

Core Duties include:

• Greet and assist donors with paperwork. Identify any specific requirements for whole blood and apheresis donation types and determine blood donor suitability. Provide information within defined limits and educate donors in use of blood products collected, to convert/triage donors to appropriate donation type and to optimize each donation based on inventory need. Educate donors regarding the importance of donation appointments and schedule donors for next appointment(s). Take necessary action to maintain timely donor flow.
• Prepare equipment and donor for blood draw; perform whole blood venipuncture; collect, label, and store donations. Operate whole blood donation equipment for blood donation. Treat donor reactions.
• Maintain complete and accurate donor records and other documentation. Perform electronic data entry. Respond directly to inquiries and consult charge nurse for assistance in addressing donor concerns when necessary.
• Perform fixed-site and mobile operation opening and closing, set up and breakdown. Clean and perform quality assurance checks on equipment; order, restock and maintain operation supplies.
• Assist charge nurse with preparing blood products for transport and releasing blood products to the shuttle driver or lab. Assist charge nurse with break management, fixed-site and mobile operation supply and equipment inventory management, and other duties as assigned.
• Drive SBC vehicles to transport staff, volunteers, equipment, blood products and supplies.

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference job #51811.

 

Stanford Blood Center is seeking a Digital Marketing Project Manager to support our overall marketing and communications objectives with sound strategic digital marketing management, implementing consistency with overall brand strategy, goals and direction of the Blood Center. The role is responsible for day-to-day management of our existing digital channels, continually positioning the Blood Center as a leader in the blood industry and the healthcare digital marketing arena. The Digital Marketing Project Manager must be an effective communicator with an eye for creatives and content, and a solid understanding of technical infrastructure, as the position works to assure technical consistency and business-generation efforts.

Core Duties include:

Content and digital tools management

• Execute and manage the organizational/brand digital communications and marketing strategic plan tactics, including product, content, marketing and implementation for consumer-facing website and application, industry partner sites, Intranet and SBC/SHC integration.
• Collaborate with content team, graphic designer, project leads, QRA, IS and department stakeholders managing web/digital projects to ensure they are aligned with business goals, are of high quality, fit within the navigational needs, support consumer engagement and aid our business and targeted audience communications.
• Collaborate with the content team to implement developed content, manage migration and assure dynamic page creation, as well as maximize content for all digital platforms.
• Help maintain the website and all digital tools, including CSS and HTML support.

Analytics and strategy

• Collaborate with internal departments and external partners to manage and implement solutions that support business goals.
• Manage advertising strategy, campaigns and performance.
• Utilize audience profiles to streamline audience segmentation across all digital tools.
• Manage email marketing campaigns, analyze and provide insight and recommendations based on results of testing.
• Track and monitor digital marketing performance, including traffic, views and engagement; issue identification and recommendations.
• Manage ongoing analytics to monitor and analyze web metrics. Benchmark key metrics against similar organizations and make recommendations for improvement.

Marketing and digital partnerships

• Collaborate with sister blood centers, community partners, campaign-specific partners, and others in the implementation of digital efforts, which include personalized, impactful, social media-friendly website pages and other web assets.
• Research, recommend, implement and manage SEM/SEO marketing, mobile marketing, email marketing and website enhancements that optimize user experience and meet SEO goals.

Project management

• Lead and/or oversee marketing projects; ensure project management standards/tools and departmental best practices are implemented.

Donor relations

• Assess, improve and oversee online donor loyalty store, including vendor collaboration.
• Run Monthly Inventory Management meetings, process improvement and optimization of donor communications.
• Liaise with donor base to provide excellent customer experience while interacting with colleagues throughout the blood center.

 – Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com, and reference requisition #51759.

 

Stanford Blood Center is seeking a QA Specialist to work in the Technical Services Laboratory. Under the general supervision of the Technical Services Director, the QA Specialist will perform the quality assurance duties of the Technical Services department by writing/revising department equipment and process validation plans, managing equipment preventative maintenance program, managing training records, performing process and computer audits, and writing/revising procedures for regulatory compliance as necessary.

Core Duties include:

• Write/revise/review equipment, process validation plans, and procedures, as necessary. Ensure annual review is completed for all departmental standard operating procedures (SOPs), forms and labels.
• Prepare training binders and training schedule for new staff. Ensure completion of training documentation and SOPs. Ensure six month and annual competencies are completed on time. Maintain training documentation files. Perform annual exposure control plan training for Technical Services team members.
• Review department records for accuracy and ensure they meet acceptance criteria, including state and federal regulatory guidelines and internal policies. Manage equipment preventative maintenance (PM) program.
• Review/discard/release blood products from quarantine based on review process. Perform hospital/customer/county and state notification of infectious disease exposure.
• Perform audits of laboratory and computer processes to verify staff performs tasks per procedure.
• Perform root cause analysis for events and determine corrective action, monitor trends, and initiate process improvement as needed. Ensure timely completion of event reporting, quality indicators, and corrective action plans as required by regulatory entities.
• Act as member of Safety Team and perform inspections of the department to ensure health and safety compliance.
• Act as inspection coordinator for the department during internal and external inspections.

 – Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com, reference requisition #51772.

Stanford Blood Center is seeking a Satellite (Blood Donor) Recruiter. The Satellite Recruiter greets potential blood donors, obtains necessary identification information, and uses computer to prepare medical history forms. They answers questions, organize donor flow during busy times, and coordinate with other departments for special donation situations. They answers phone, prepare paperwork, collect payments as necessary, and set up next appointment for donor before they leave the center. The Satellite Recruiter places phone calls to new and existing blood donors to schedule plasma, platelet and whole blood donations. They verify donor eligibility and enter appointments and other information into appropriate computer programs. They carefully follow defined procedures and comply with governmental regulations, as well as and University and Blood Center policies. They may be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to blood-borne pathogens by splash or spill. Occasional work on evenings and weekends may be required.

Core Duties include:

• Calling donors for platelet and whole blood donations, meeting specific metrics outlined.
• Entering all appointments or information into appropriate computer programs and maintain donor files.
• Answering phone and/or greeting donors and providing information within defined limits. Answering basic questions regarding apheresis and whole blood donation requirements and restrictions.
• Coordinating donors with Recruitment, Special Donations and Collections teams.
• Guiding donors through the registration process. Preparing paperwork as needed for Autologous, Directed and Therapeutic donors. Collecting and recording payments.
• Greeting blood donors, obtaining required information and preparing medical history forms.
• Keeping track of correspondences and interactions with customers using a customer relationship management tool.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com, reference requisition #51455.

Stanford Blood Center is seeking a blood donor telerecruiter to schedule platelet, whole blood and plasma donor appointments, meeting specific metrics in regard to appointments and telephone calls. This is a part-time, benefitted position. Occasional work on evenings and weekends.

Core Duties include:

• Calling donors for platelet and whole blood donations, meeting specific metrics outlined
• Entering all appointments or information into appropriate computer programs and maintaining donor files
• Answering phone, and/or greeting donors, providing information within defined limits, and answering basic questions regarding apheresis and whole blood donation requirements and restrictions
• Coordinating donors with Recruitment, Special Donations or Collections teams as required

Positions at this level also include one or more of the following duties:

• Guiding donor through the registration process; preparing paperwork as needed for autologous, designated and other special donations; collecting, and recording payments as necessary
• Keeping track of correspondences and interactions with customers using a customer relationship management tool
• Performing office maintenance as necessary such as inventory and purchase ordering

* Other duties may also be assigned

 For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #51448.

Stanford Blood Center is seeking a Quality and Regulatory Affairs Specialist. Under the general supervision of the Director of Quality and Regulatory Affairs, this position will perform the quality and regulatory affairs duties and responsibilities by reviewing department procedures, forms, training documents, product and equipment quality control (QC), change control processes, validations, and assist with development, as necessary. They will develop, perform and report departmental, system audits, and safety inspections; perform Good Manufacturing Practice (GMP) and safety training, trend analysis of events and quality indicators, root cause analysis, process improvement, corrective and preventive actions; maintain compliance by enforcing applicable regulations and standards set by regulatory agencies and submit appropriate reports, when required.

Core Duties include:

• Reviewing validation plans, procedures, training documents, PDIF records, product and equipment QC for regulatory compliance and assisting with development and training as necessary.
• Developing, performing and generating departmental reports and system audits.
• Developing, revising, institutional QRA SOPs and training.
• Performing GMP, QRA and safety training.
• Performing trend analysis of events, complaints, and quality indicators with subsequent performance of root cause analysis, and process improvement.
• Writing FDA reportable events and medical device reports, and ensuring timely completion of events.
• Acting as member of Safety Committee and reporting applicable information to department supervisors and staff.
• Acting as inspection coordinator for the department during external inspections.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #51343.

We are seeking an Assistant Director of Clinical Business Development to improve SBC’s market position and achieve financial growth and service excellence for SBC’s core business units, including: Research Biologics, Flow Cytometry, Histocompatibility and Disease Profiling, Blood Operations, and Testing and Processing of blood products. The successful candidate will define and execute long-term strategic sales strategies, build key relationships with prospective and current customers, identify business opportunities, negotiate and close business deals, ensure coordination and collaboration with internal stakeholders, and maintain extensive knowledge of current market conditions.

The Assistant Director of Clinical Business Development will also manage existing customers and ensure they remain satisfied and positive. They will conduct regular business reviews with current customers to make presentations on solutions and services that meet or predict the customers’ future needs. They will also capture and relay customer feedback to SBC’s Strategic Leadership Team and department leaders to ensure a high level of customer satisfaction, 100% customer retention, and increased revenue.

Core duties include*:

• In coordination with operational departments, serving as a primary service relationship contact for customers, current and prospective. Developing a growth strategy focused both on financial gain and customer satisfaction. Setting and managing ongoing customer expectations, communicating strategic plans and status. Responsible for managing the implementation of new customers.
• Screening and identifying potential business deals by analyzing market strategies, deal requirements, potential, and financials. Exploring opportunities to enhance the Blood Center’s reputation by pursuing new and different requests. High level of communication and coordination required with operational departments to balance opportunities with internal priorities/capacity.
• Closing new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Actively managing customer relationships through regular meetings and maintaining a customer database. Capturing customer feedback to identify areas for improvement and opportunities for revenue growth and ensuring customer satisfaction and retention. Developing and administering annual customer satisfaction survey. Presenting results of the survey to Executive Management with recommendations to resolve customer issues and ensure a high level of customer satisfaction. Conducting business reviews with existing customers on a regular basis to evaluate customers’ demands and usage of products and services, and escalating any feedback that needs addressing to SBC leadership.
• Hiring, training, coaching, counseling, and determining disciplinary action in conjunction with HR as required. Writing and delivering performance evaluations, and assigning and managing workload for direct reports. Remaining compliant with C-I-Care rounding requirements and StandOut expectations. Developing a monthly work schedule, and maintaining communication with personnel on all shifts. Providing direction and support for team members, while promoting teamwork through C-I-Care and engagement surveys.
• Maintaining a strong working knowledge of the blood banking, research, and transplant markets to be able to identify opportunities for revenue growth and increased customer satisfaction. Uncovering and identifying new opportunities for business development, sales and marketing initiatives. Preparing and delivering report on market analysis, competitor analysis and market trends. Identifying trendsetter ideas by researching industry and related events, publications, and announcements.
• Collaboratively organizing and utilizing internal resources to provide technical and business support to current customers, ensuring a high level of customer satisfaction and engagement.
• Developing and managing educational offerings to support customer needs for continuing education, and keeping customers apprised of initiatives at SBC that impact them.

* Other duties may also be assigned 

Qualifications include:

Four-year college degree required; MBA or other advanced degree desired. Five years proven track record in sales/business development in a technical field required.

For a complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #50676.

Stanford Blood Center Histocompatibility lab is seeking a Clinical Laboratory Scientist (technologist) to perform highly complex human histocompatibility testing for organ transplantation, including molecular typing, HLA antibody identification, and crossmatch testing including both machine and manual assays. Test specimens, analyze, interpret, and report results. Clinical test results are used directly to inform patient care decisions, with errors potentially leading to adverse events. Experience in HLA is a plus, but we will train. After completion of training, regular work hours are Monday through Friday, 10:30pm – 7:00am.

For a complete job description, or to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #49537.