Current Job Openings

Stanford Blood Center is seeking a Satellite (Blood Donor) Recruiter. The Satellite Recruiter greets potential blood donors, obtains necessary identification information, and uses computer to prepare medical history forms. They answers questions, organize donor flow during busy times, and coordinate with other departments for special donation situations. They answers phone, prepare paperwork, collect payments as necessary, and set up next appointment for donor before they leave the center. The Satellite Recruiter places phone calls to new and existing blood donors to schedule plasma, platelet and whole blood donations. They verify donor eligibility and enter appointments and other information into appropriate computer programs. They carefully follow defined procedures and comply with governmental regulations, as well as and University and Blood Center policies. They may be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to blood-borne pathogens by splash or spill. Occasional work on evenings and weekends may be required.

Core Duties include:

• Calling donors for platelet and whole blood donations, meeting specific metrics outlined.
• Entering all appointments or information into appropriate computer programs and maintain donor files.
• Answering phone and/or greeting donors and providing information within defined limits. Answering basic questions regarding apheresis and whole blood donation requirements and restrictions.
• Coordinating donors with Recruitment, Special Donations and Collections teams.
• Guiding donors through the registration process. Preparing paperwork as needed for Autologous, Directed and Therapeutic donors. Collecting and recording payments.
• Greeting blood donors, obtaining required information and preparing medical history forms.
• Keeping track of correspondences and interactions with customers using a customer relationship management tool.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com, reference requisition #51455.

Stanford Blood Center is seeking a blood donor telerecruiter to schedule platelet, whole blood and plasma donor appointments, meeting specific metrics in regard to appointments and telephone calls. This is a part-time, benefitted position. Occasional work on evenings and weekends.

Core Duties include:

• Calling donors for platelet and whole blood donations, meeting specific metrics outlined
• Entering all appointments or information into appropriate computer programs and maintaining donor files
• Answering phone, and/or greeting donors, providing information within defined limits, and answering basic questions regarding apheresis and whole blood donation requirements and restrictions
• Coordinating donors with Recruitment, Special Donations or Collections teams as required

Positions at this level also include one or more of the following duties:

• Guiding donor through the registration process; preparing paperwork as needed for autologous, designated and other special donations; collecting, and recording payments as necessary
• Keeping track of correspondences and interactions with customers using a customer relationship management tool
• Performing office maintenance as necessary such as inventory and purchase ordering

* Other duties may also be assigned

 For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #51448.

We are seeking a Lead Collections Trainer. Under the general supervision of the Training Supervisor, the Lead Collections Trainer is responsible for the training of new and current Donor Services staff as required by each department, and all new and current Collections staff responsible for collecting whole blood and apheresis, blood donor evaluation and blood donor relations. They will collaborate with department management to ensure all new and current Donor Services staff meet training requirements and that training documentation is accurate and complete. They should have the ability to be flexible with work schedule based on operational needs, including days, evenings and weekends as required. The schedule includes a rotating work cycle, from 5 a.m. to 10 p.m., Sunday through Saturday, with potential for daily changes in schedule and location.

Core Duties include:

• Planning, developing, implementing and evaluating training programs, processes and procedures for whole blood and apheresis collection, blood donor evaluation and blood donor relations using principles of adult learning and multimedia presentation. Ensuring training programs adequately prepare new and current staff to carry out whole blood and apheresis collection, blood donor evaluation and blood donor relations. Working with department management to develop, implement and maintain training programs and educational materials for all Donor Services departments. Collaborating with Donor Services management, Quality & Regulatory Assurance, Medical Director(s) and outside vendors to develop effective training programs and process improvements to meet operational need and regulatory requirements.
• Maintaining competency in all core duties of the Training Specialist position, including but not limited to training staff in apheresis procedures and assigned Collections operation tasks and work. Maintaining ability to work in the field to assist with busy operations, coach and supervise trainees, or to replace staff on short notice when needed. Serving as resource and troubleshooter regarding Stanford Blood Center SOPs and operating systems, including but not limited to DonorID, SafeTrace and mobile registration. Participating on (and possibly leading) workgroups and project teams to address process improvements or new implementations or technologies.
• Leading Collections Trainer to develop skills and coordinate a team of trainers and mentors, (i.e. whole blood, apheresis, charge nurse); ensuring competencies of self, trainers and mentors are maintained. Performing Collections supervisory and staff duties as needed. Providing input on hiring and/or performance of co-workers. Actively seek out new training tools and trainer development opportunities. Remaining current on regulations, standards, new developments and best practices affecting whole blood and apheresis collection, blood donor evaluation and blood donor relations.
• Writing, updating and maintaining training documents and tools based on SOPs and forms; maintaining Donor Services department employee training files; creating training plans; creating and implementing competency assessments and audits; initiating additional training of new and current staff as necessary. Providing input on SOP and form revision reviews to ensure accuracy and functionality of procedures and forms. Leading or assisting with operational implementations and procedural changes.
• Collaborating with the Collections Manager and Training Supervisor to schedule and coordinate the activities of Collections new hires during the training period. Reporting progress and all disciplinary and performance issues to the Training Supervisor and the appropriate Collections supervisor on a regularly scheduled basis; assessing trainee performance, writing trainee evaluations for review by the Training Supervisor and Collections supervisor(s)/manager on a regular basis during the training period.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com, and reference requisition #51356.

Stanford Blood Center is seeking a Quality and Regulatory Affairs Specialist. Under the general supervision of the Director of Quality and Regulatory Affairs, this position will perform the quality and regulatory affairs duties and responsibilities by reviewing department procedures, forms, training documents, product and equipment quality control (QC), change control processes, validations, and assist with development, as necessary. They will develop, perform and report departmental, system audits, and safety inspections; perform Good Manufacturing Practice (GMP) and safety training, trend analysis of events and quality indicators, root cause analysis, process improvement, corrective and preventive actions; maintain compliance by enforcing applicable regulations and standards set by regulatory agencies and submit appropriate reports, when required.

Core Duties include:

• Reviewing validation plans, procedures, training documents, PDIF records, product and equipment QC for regulatory compliance and assisting with development and training as necessary.
• Developing, performing and generating departmental reports and system audits.
• Developing, revising, institutional QRA SOPs and training.
• Performing GMP, QRA and safety training.
• Performing trend analysis of events, complaints, and quality indicators with subsequent performance of root cause analysis, and process improvement.
• Writing FDA reportable events and medical device reports, and ensuring timely completion of events.
• Acting as member of Safety Committee and reporting applicable information to department supervisors and staff.
• Acting as inspection coordinator for the department during external inspections.

* Other duties may also be assigned

For complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #51343.

We are seeking an Assistant Director of Clinical Business Development to improve SBC’s market position and achieve financial growth and service excellence for SBC’s core business units, including: Research Biologics, Flow Cytometry, Histocompatibility and Disease Profiling, Blood Operations, and Testing and Processing of blood products. The successful candidate will define and execute long-term strategic sales strategies, build key relationships with prospective and current customers, identify business opportunities, negotiate and close business deals, ensure coordination and collaboration with internal stakeholders, and maintain extensive knowledge of current market conditions.

The Assistant Director of Clinical Business Development will also manage existing customers and ensure they remain satisfied and positive. They will conduct regular business reviews with current customers to make presentations on solutions and services that meet or predict the customers’ future needs. They will also capture and relay customer feedback to SBC’s Strategic Leadership Team and department leaders to ensure a high level of customer satisfaction, 100% customer retention, and increased revenue.

Core duties include*:

• In coordination with operational departments, serving as a primary service relationship contact for customers, current and prospective. Developing a growth strategy focused both on financial gain and customer satisfaction. Setting and managing ongoing customer expectations, communicating strategic plans and status. Responsible for managing the implementation of new customers.
• Screening and identifying potential business deals by analyzing market strategies, deal requirements, potential, and financials. Exploring opportunities to enhance the Blood Center’s reputation by pursuing new and different requests. High level of communication and coordination required with operational departments to balance opportunities with internal priorities/capacity.
• Closing new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Actively managing customer relationships through regular meetings and maintaining a customer database. Capturing customer feedback to identify areas for improvement and opportunities for revenue growth and ensuring customer satisfaction and retention. Developing and administering annual customer satisfaction survey. Presenting results of the survey to Executive Management with recommendations to resolve customer issues and ensure a high level of customer satisfaction. Conducting business reviews with existing customers on a regular basis to evaluate customers’ demands and usage of products and services, and escalating any feedback that needs addressing to SBC leadership.
• Hiring, training, coaching, counseling, and determining disciplinary action in conjunction with HR as required. Writing and delivering performance evaluations, and assigning and managing workload for direct reports. Remaining compliant with C-I-Care rounding requirements and StandOut expectations. Developing a monthly work schedule, and maintaining communication with personnel on all shifts. Providing direction and support for team members, while promoting teamwork through C-I-Care and engagement surveys.
• Maintaining a strong working knowledge of the blood banking, research, and transplant markets to be able to identify opportunities for revenue growth and increased customer satisfaction. Uncovering and identifying new opportunities for business development, sales and marketing initiatives. Preparing and delivering report on market analysis, competitor analysis and market trends. Identifying trendsetter ideas by researching industry and related events, publications, and announcements.
• Collaboratively organizing and utilizing internal resources to provide technical and business support to current customers, ensuring a high level of customer satisfaction and engagement.
• Developing and managing educational offerings to support customer needs for continuing education, and keeping customers apprised of initiatives at SBC that impact them.

* Other duties may also be assigned 

Qualifications include:

Four-year college degree required; MBA or other advanced degree desired. Five years proven track record in sales/business development in a technical field required.

For a complete job description and to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #50676.

Stanford Blood Center Histocompatibility lab is seeking a Clinical Laboratory Scientist (technologist) to perform highly complex human histocompatibility testing for organ transplantation, including molecular typing, HLA antibody identification, and crossmatch testing including both machine and manual assays. Test specimens, analyze, interpret, and report results. Clinical test results are used directly to inform patient care decisions, with errors potentially leading to adverse events. Experience in HLA is a plus, but we will train. After completion of training, regular work hours are Monday through Friday, 10:30pm – 7:00am.

For a complete job description, or to apply, please visit www.stanfordhealthcarecareers.com and reference requisition #49537.