Donor Login Help

Thank you for donating with us! We encourage donors to login at SBCdonor.org to view their donation record and make their next appointment. If you are having trouble logging in or finding the information you are looking for, here are the answers to some frequently asked questions.

On December 17, 2019, we redesigned our donor portal to make it cleaner and easier to use for our donors. All your information has been ported over for you into the new portal. If you are logging into the new portal for the first time, you will need to create a new account using the steps below.

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Logging In for the First Time

  • Step 1: Visit sbcdonor.org after 9:00 a.m. PST on Tuesday, December 17, 2019.
  • Step 2: Click on the “Create One Now” link as shown in the screenshot below.
  • Step 3:
    • Enter your legal first name, legal last name and donor ID number. If you have not received or do not know your donor ID, please contact the SBC Donor Relations team at sbcsupport@stanford.edu or 650-736-7786.
    • Include your preferred email address and/or phone number (these will become your primary contact details).
    • Select a username and password. You may enter the same password you have used in the past as long as it meets the new security criteria as shown below.
    • Choose your security challenge questions and provide answers you can use if you forget your login information later. If you need to reset your challenge questions, please contact Donor Relations at sbcsupport@stanford.edu or 650-736-7786.
    • Click the “Register” button. Once complete, the system will attempt to match your new login to your existing donor account history and preferences. If we are unable to match your new account to an existing one using your legal name and donor ID, we will reach out to you to confirm your registration is accurately tied to your donor account.
  • Log in to your account at sbcdonor.org
  • Go to the “Store” tab
  • Select the first item, “Donor ID Card,” for 0 points
  • Click “Add to Cart”
  • Check out
  • You will receive your card within 7 – 10 business days.
    • If you need assistance, please reach out to the SBC Donor Relations team at sbcsupport@stanford.edu or 650-736-7786.

We are happy to help you. Please call or email our SBC Donor Relations team at sbcsupport@stanford.edu or 650-736-7786 and we can reset your login information for you.

  • Log in to your account at sbcdonor.org
  • Go to the “Test Results” tab

By clicking on the wellness summary section, you will be able to see all of the other sections, including cholesterol, pulse, temperature, blood pressure and hemoglobin.

Please note that it typically takes 48 hours after you donate for your wellness record to be updated. Sometimes cholesterol reporting can take an additional 24 hours. If after 72 hours your record is not complete, please reach out to the SBC Donor Relations team at 650-736-7786 or sbcsupport@stanford.edu.

Yes. Even if you are unable to make a donation that day, we want to show our appreciation for the time you’ve taken to help our community’s patients.

If you did not enter your legal first name, legal last name or donor ID number as they were recorded on your previous account, your donor information will not have been transferred over right away. Please allow 48 hours from the time you created the new account for this information to port over. If you do not see your information after that time, please reach out to the SBC Donor Relations team at 650-736-7786 or sbcsupport@stanford.edu.

Have you found your answer?

Need more help?

or call 650-736-7786