Donor Login Help

Thank you for donating with us! We encourage donors to login at to view their donation record and make their next appointment. If you are having trouble logging in or finding the information you are looking for, here are the answers to some frequently asked questions.

On December 18, 2019, we redesigned our donor portal to make it cleaner and easier to use for our donors. All your information has been ported over for you into the new portal. If you are logging into the new portal for the first time, you will need to create a new account using the steps below.


Logging In for the First Time

  • Step 1: Visit on Wednesday, December 18, 2019.
  • Step 2: Click on the “Create One Now” link as shown in the screenshot below.
  • Step 3:
    • Enter your legal first name, legal last name and donor ID number. If you have not received or do not know your donor ID, please contact the SBC Donor Relations team at or 650-736-7786.
    • Include your preferred email address and/or phone number (these will become your primary contact details).
    • Select a username and password. You may enter the same password you have used in the past as long as it meets the new security criteria as shown below.
    • Choose your security challenge questions and provide answers you can use if you forget your login information later. If you need to reset your challenge questions, please contact Donor Relations at or 650-736-7786.
    • Click the “Register” button. Once complete, the system will attempt to match your new login to your existing donor account history and preferences. If we are unable to match your new account to an existing one using your legal name and donor ID, we will reach out to you to confirm your registration is accurately tied to your donor account.
  • Log in to your account at
  • Go to the “Store” tab
  • Select the first item, “Donor ID Card,” for 0 points
  • Click “Add to Cart”
  • Check out
  • You will receive your card within 7 – 10 business days.

We are happy to help you. Please call or email our SBC Donor Relations team at or 650-736-7786 and we can reset your login information for you.

Currently, in order to comply with HIPAA (Health Insurance Portability and Accountability Act) privacy regulations, we can only provide parents information on their children when their children are under the age of 18. We cannot provide confidential donor information, including donor ID number and blood type, for spouses, children, or anyone else who is above the age of 18; they will need to make the request for their information themselves.

  • Log in to your account at
  • Go to the “Test Results” tab

By clicking on the wellness summary section, you will be able to see all of the other sections, including pulse, temperature, blood pressure and hemoglobin.

Please note that it typically takes 48 hours after you donate for your wellness record to be updated. Sometimes cholesterol reporting can take an additional 24 hours. If after 72 hours your record is not complete, please reach out to the SBC Donor Relations team at 650-736-7786 or

Yes. Even if you are unable to make a donation that day, we want to show our appreciation for the time you’ve taken to help our community’s patients.

If you did not enter your legal first name, legal last name or donor ID number as they were recorded on your previous account, your donor information will not have been transferred over right away. Please allow 48 hours from the time you created the new account for this information to port over. If you do not see your information after that time, please reach out to the SBC Donor Relations team at 650-736-7786 or

As of May 15, 2020, SBC is no longer performing cholesterol tests on donated blood products. However, you should still be able to see the reports of any tests performed prior to this date in the same place as your other health information (hemoglobin levels, pulse, etc.) on

To learn more about why we have obsoleted cholesterol testing, review this article from the spring 2020 edition of PULSE.

Have you found your answer?

Need more help?

or call 650-736-7786